Summary of Qualifications
- Quality driven professional with customer-centric focus and problem solving, “can do” attitude.
- Strong communication skills, successful in maintaining rapport with key decision makers at all levels of a project.
- Able to analyze, understand and communicate the business aspects of a project with both technical and non-technical people.
- Quick learning, high level team member with a proven track record of accomplishing goals with low supervision.
- Capable of managing multiple areas of responsibility through efficient communication with internal and external personnel.
- Able to simultaneously view project from high and low levels, allowing foresight of potential problem areas early in a project.
Education
- 2003 University of Alabama Huntsville, AL
- Bachelor of Arts
- Major Emphasis: Graphic Design
- Minor Emphasis: Computer Mediated Communications (Cognate)
Experience
2005 - 2009 Centresource Nashville, TN
Director of Design, Project Manager, Traffic Manager, Project Consultant
As Director of Design:
- Established design as its own department and managed relationship with offshore contracting firm.
- Fostered an atmosphere of quality leading to improved market presence.
As Project Manager:
- Established first full time project management position.
- Managed daily project needs of 60 – 80+ clients.
- Responsible for scheduling of project tasks, maintaining a reasonable staff workload while meeting demanding client needs.
- Coordinated with billing for cash flow projections
- Engaged in strategic planning for growth and improvement of the project management function.
As Traffic Manager:
- Established the first full time traffic management position.
- Member of team that implemented Project/Traffic management system. Responsible for training other employees.
- Engaged in strategic planning for growth and improvement of the traffic management function.
As Project Consultant:
- Established the project consultant function.
- Acted in any capacity required to keep projects on time and within budget, including: design, content placement, client relations, research, CSS/HTML breakdown, etc.
- Responsible for learning new software packages and training staff.
- Responsible for QA of all client facing products.
- Established customer training processes – responsible for all training documentation and methods.
2003 – 2005 Digital Dog Inc. Nashville, TN
Graphic Designer, Production, Quality Assurance
- Responsible for complete lifecycle of website design: concept, design, HTML development and quality assurance.
- Created training videos and tutorials.
- Acted as Account Manager for existing clients requiring maintenance and new functionality.
2002 - 2003 University of Alabama Huntsville, AL
Project Manager, Web Designer, Information Architect, QA
- Responsible for project management of multiple projects
Information Architect, Designer and Quality Control for several websites including Dept. of Liberal Arts, Dept. of Career Services and the Dept. of Humanities.
- Creation of reference material and training documentation.
- Demonstrated value of the Web Cognate program to the university and the College of Liberal Arts, resulting in growth in co-op and employment opportunities for cognate students as well as a 4X increase in cognate enrollment.
- Recognized and selected by Dean of Liberal Arts to oversee and create new Dept. of Liberal Arts website.
2002 Lady’s Trace Enterprises Fayetteville, TN
Consultant
- Responsible for entire lifecycle of project: creation of information architecture, website design, html development and quality control
- Creation of reference materials and training documentation.
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